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Customer Service

Shipping & Delivery
Orders placed online will be shipped from Norwood, Massachusetts via United States Mail or UPS. Your order may take 2-4 weeks to ship. You will receive a shipping confirmation when your package ships. If you have special shipping or delivery requests you may contact customer service.
Privacy & Security
Please read our Privacy Policy here.
Returns & Replacements
We are committed to every customer’s complete satisfaction with their purchase. If you are not satisfied for any reason with a piece of  Nicholas Sparks Foundation Collection jewelry purchased through nsparksfoundationcollection.com, you may return it to our factory, postage pre-paid, for a refund within 15 days of receipt. All items must be returned with its original jewelry packaging, and in unused condition for a full refund of the purchase price only. Please note, items that display wear may be subject to a 25% re-stocking fee. If you have the need to return or replace an item purchased through this website, please call us for a return authorization number and a brief description of the reason for this return or replacement.
Ordering
Orders may be placed through this site at your convenience. You may place an order as a gift, and have it shipped to another address. A personalized note can be attached to the order.
Payment, Pricing & Promotions
They are processed utilizing secure data encryption. Promotion details, when applicable, will be listed under a "Promotions" heading on our website, along with the specific terms and conditions for each promotion.
Viewing Orders
When you place an order, you may check out as a guest, or create a secure account with us. Creating an account will allow you to keep track of your order status and any past orders.
Updating Account Information
To better serve you, please keep your account information up to date.